Your Session Has Expired Please Try Again Duo

Troubleshooting

What if I forget my phone at abode?

You are encouraged to generate fill-in codes alee of time so that you can access your accounts without your phone. Generating access codes is recommended to be completed at the same time yous enroll in MFA.

To use a backup code, see "Authenticating with a fill-in code".

Information technology is also recommended that you lot enroll multiple devices, such every bit a smart phone and a tablet to reduce the chances that you can non admission a device in social club to use MFA.

If you lot are unable to access your account, delight call the IT Support Center.

What if my telephone is lost or stolen?

You may remove your own device using the Device Management Portal from any web browser. You will take to authenticate with a backup code, a secondary enrolled device, or hardware token.

If y'all can not access the Device Management Portal you should contact the IT Support Eye as presently as possible to remove the lost device from Duo. This may occur if you only accept one method of using MFA gear up. Nosotros encourage having backup codes and multiple devices added.

What if my hardware token is lost or stolen?

You may remove your own device using the from any web browser via the Device Management Portal. You will have to authenticate with a fill-in lawmaking, a secondary enrolled device, or hardware token. See instructions on how to remove devices.

If you tin not access the Device Management Portal, you should contact the IT Back up Middle every bit soon as possible to remove the lost device from Duo.

Lost or stolen tokens can exist replaced past contacting ITSC or following the remove hardware token instructions. Information technology is the responsibility of the hardware token user to report any lost or stolen hardware tokens as shortly as possible to ensure they are removed from your account.

When visiting the It Support Middle to receive a hardware token, retrieve your photo identification to provide proof of your identity.

Hardware Token devices which are lost, stolen, or damaged repeatedly may accept replacement costs billed to the user.

I got a new phone, what do I practise?

What should I do if I receive a push notification in Duo Mobile App that I didn't initiate?

Assume that someone is trying to access your account without potency, and that your password has been compromised.

First, printing the red "Deny" push in the Duo app to cake the request.
Practice NOT approve the request.
Duo Mobile may ask why you lot are denying the request. If y'all suspect fraudulent action, select "It seems fraudulent" to report it to UW-Information technology. Select "It was a fault" if you know it wasn't fraudulent.

Secondly, modify your password. If you lot are seeing a Duo prompt that you did non initiate, this indicates that someone else is using your password. Instructions on how to change your U of R password.

If you are receiving one or more prompts in the Duo app that do not correspond to a log in endeavour initiated by you, then this indicates that someone has your password and is trying to use it. It is disquisitional that you deny any Duo prompt that is not expected. Do notcorroborate any Duo Push Notifications which yous did not initiate yourself.

Why am I non seeing Duo Mobile pushes on my mobile device?

There are several things to ensure to diagnose when using Duo Mobile pushes:

Ensure that you are sending the button to your device by pressing "Ship Me a Push" when you are trying to authenticate.
Ensure that your device is continued to the internet via wifi or mobile data.
The brandish of letters is device-dependent and differs betwixt Android and Apple tree (iOS) devices. If Duo has sent a Push request to your mobile device simply the message is not visible, swiping down on your domicile screen should display the request.
Otherwise, you can tap open Duo Mobile and any awaiting authentication requests will display as bars about the elevation of the app.
If yous accept difficulty receiving push notifications to your mobile device delight run across:

Troubleshooting Duo Push notification issues on iOS devices
Troubleshooting Duo Push notification issues on Android devices

What if I have stopped receiving push notifications on Duo Mobile?

Duo Mobile requires that your hallmark device has a data connection to the Internet via Wi-Fi or your service provider'south cellular information network to receive button notifications. To ensure that you have a connexion, you can attempt the following:

Restart your device.
Ensure that the fourth dimension and appointment on your device are correct.
Enable airplane mode and then disable airplane mode to force the device to reconnect to a network.
If you are connected to a weak wifi network, you can endeavour disabling wifi to utilize your cellular data connection.
To confirm a network connection, try visiting a website that you've never been to before (so it isn't cached on your device).
If you are able to authenticate to the Device Management Portal, you tin try to reactivate your device.
Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.
If you lot've tried the suggestions hither only tin can't get Duo Push working or reactivate your device yourself, please contact the Information technology Support Center.

What if I have Duo Prompt brandish issues on iOS and Mac OS?

When logging in, afterward inbound your username and countersign, the Duo prompt does not brandish as expected. Symptoms include:

A gray box with no options instead of the Duo Prompt.
The message "Session Expired".
The following error appears: "You cannot browse this page at "duo.com" considering it is restricted."

To resolve these bug:

Make certain that JavaScript is enabled in Safari on your macOS or iOS device.
Disable content restrictions on the device.

For teaching meet the following Duo article; How do I resolve Duo Prompt display issues related to iOS or macOS content restrictions?.

Why is my account locked?

If you enter an wrong code also many times, your account tin can go locked. If this happens, you lot will see the following error:

"Your account has been locked out due to excessive authentication failures. Please contact your ambassador."

This mistake may consequence from any code being entered incorrectly multiple times, or attempting to use an invalid code (previously used, or expired). This could be a fill-in code, a bypass code, a code from a hardware token, or a code from Duo Mobile.

If you exercise not have a valid code or device for authentication, please contact ITSC to proceeds access to your account.

If you have a valid means to gain access to your account such as via Duo Mobile Push, you can attempt to use this. Your account will remain locked for a period of fourth dimension later on which it will become unlocked and you will exist able to authenticate.

If your account is/was locked and you did non initiate the MFA authentication requests (y'all did not submit the incorrect codes), delight contact ITSC as this indicates your password is known to an unauthorized tertiary party.

I run into a "Access is not Allowed because you are non Enrolled." What should I practice?

Logging in to some systems requires that a user exist enrolled in MFA. If you lot attempt to log into a organisation for which MFA is mandatory, you may see the post-obit mistake:

"Access is not Allowed because y'all are non enrolled in Duo."

The error will announced as:

If y'all have attempted to sign on to a system which requires authentication by Multi-Factor Hallmark (MFA) and yous have non yet enrolled in MFA, you will come across this mistake.

Applications such as Banner and FAST require users to be enrolled in MFA.

To enroll in MFA, follow the enrollment guide.

Once you are enrolled, you will be able to admission applications which require MFA.

Why am I seeing "Request Expired" or "Login timed out" when trying to authenticate?

When authenticating using Duo Mobile Push, authentication attempts sent to your mobile device will expire after sixty seconds if you don't respond. This timeout is non configurable.

If you lot receive a "Login timed out" mistake within your web browser while, y'all should send your device another push and respond within 60 seconds, or enter a passcode.

This mistake will state "Request expired: Duo Mobile was unable to cosign yous because your request timed out. Delight try again." in the Duo Mobile app. Please send another push to your device, or use a passcode.

Why am I seeing "Your session has expired. Delight try again." when trying to authenticate?

When a user successfully enters their username and password, and then is prompted by Duo within the spider web browser to send a push or enter a passcode, but performs no action, the session may elapse after a period of time.

Please refresh the browser page, and log in over again with your username and password. You volition in one case over again exist presented with an choice to either transport me a push or enter a passcode. A response will be required within a few minutes to avoid the session expiring.

Assistance! How do I get back up?

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Source: https://www.uregina.ca/is/mfa/troubleshooting.html